Shipping Times


Synergy Reef Systems Shipping Times

Strategically located in the center of the United States, Synergy Reef is positioned within a 2-4 business days transit time for most popular Ground services.

We can ship to virtually any address in the US, and to many countries in the world. Please review our shipping options and policies and plan your purchases accordingly.

How long until my order ships?

Stock orders will be shipped in standard shipping times which are normally:

  • Up to One to two business days for Shadow Overflows and smaller items.
  •  Some items need to be packaged for shipment and this requires extra time. Orders that are in “Built to Order” Status will ship on a first come first serve basis. Shipping times can vary depending on the ordered items. Built to order items are shipped once the build is complete and packed. See build time estimates under the item or contact us if you have questions. 

Standard shipping times are not guarantees or promises that a product will ship on a specific day. Certain situations, such as availability of stock, observed US holidays, incorrect addressing and shipping restrictions may delay your order.  All shipping time frames are provided in business days, and do not include weekends or holidays.

What Shipping Services does Synergy Reef use?

We offers three (3) tiers of shipping services; Standard, 2-Day and Overnight.  Each service is listed below, alongside its potential shipping service as well as the expected transit time:

Shipping Services Eligible Services Est. Transit Time
Standard Shipping
(All Items)
USPS First Class Mail
USPS Priority Mail
UPS Ground
1 to 7 business days
2-Day Shipping
(Only In stock Items that are not sumps)
UPS 2-day 2 business days
(not including weekends)
Overnight Shipping
(Only In stock Items that are not sumps)
UPS Standard Overnight 1 business day
(not including weekends)

Expedited Services

Orders that request the following services will ship on the same business day if received prior to 2:00 PM CST. Orders received after 2:00 PM CST or on non-business days will be shipped on the following business day:

  • 2nd Day Air
    Arrives in two business days (M-F)
  • Overnight
    Arrives in one business day (M-F)

Expedited Services cannot be shipped to P.O. Boxes, and must be shipped to a physical address.  Expedited orders that do not identify a physical address may be cancelled.

Please Note

USPS Priority Mail and UPS Ground shipments are not an expedited, nor a guaranteed on-time service If you require products quickly, and on time, we recommend one of the expedited services listed above, rather than Priority Mail or UPS Ground.


Shipping Rates

Please note that the shipping rates for many items we sell are dimensional-weight based. This means dense or large items, such as sumps over 40-inches in length may incur additional carrier fees for over-sized shipments.  UPS also has additional surcharges that are also included for residential deliveries. Our shipping calculator shows what you will pay.

Carrier Selection

Synergy Reef Systems reserves the right to change or choose the shipping carrier, should the order require it due to quantity, cost of services and/or transit times. In these cases, should you choose a specific carrier for your initial shipment and we modify your order to an another carrier, you will not incur additional charges.

Delivery & Service Delays

Shipment dates are estimates in accordance with our carriers. If you live in an area experiencing an unexpected service delay (i.e. severe weather, natural disasters, unscheduled events, etc.), please note there may be additional shipping time to receive your order. We do not have control of the items once they leave our facility and are in the hands of the shipping carrier.

Tracking Your Package

If you have provided your email address we will send you a ship confirmation email when your order ships. For all orders this email will include a tracking number which you can use to track your package on the appropriate shipping carrier’s website.

International Shipping

Please see our International Orders page for more information on pipe size conversions and shipping.

Please note that for all international orders, customs taxes and duties will be added to UPS and USPS shipments at the delivery destination. If using UPS you may opt to prepay duties for landed cost.  These will be collected by the carrier upon delivery and are separate from any shipping charges in your order.


Shipping Cost Estimates

You can determine the cost of shipping options to your location by performing the following steps:

  1. Add all items you need to your cart.
  2. Select the ‘View Cart’ button to view all items that are currently in your cart.
  3. From the Cart page, use the Shipping Calculator and enter your basic location information.
  4. Click ‘Calculate’ to see all options and costs for each service available to your location.

Free shipping

Free shipping is not an express shipping service.  We ship them in the most cost-effective manner.  Free shipping is only available to orders within the lower 48 states.  If you live outside to the lower 48 and choose free shipping we will send you a bill prior to shipment.

Freight shipments

Some large items will require LTL Freight shipments. These are handled on a case by case basis. We will contact you to give you an estimate for any items that require freight.